Refund Policy
At Venera Rouse, your satisfaction is our priority. We stand by the quality of our wellness products and want you to feel confident in your purchase. If for any reason you are not fully satisfied, we’re here to help.
Returns
You may request a return within a few days of receiving your order.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
For health, hygiene, and safety reasons, we cannot accept returns of opened or partially used products.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed to your original method of payment within [X business days].
Shipping charges (if any) are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect at the time of delivery.
If you need an exchange, please contact us at [support email/phone] with your order details.
Non-Returnable Items
Gift cards, promotional items, and discounted products are not eligible for return or refund.
How to Initiate a Return
Contact our support team at [support email/phone] with your order number.
Our team will guide you through the return process and provide the return address.
Pack the product securely and ship it back to us.
Contact Us
If you have any questions about our Refund Policy, please reach out to us at:
Email: support@venerarouse.com
Phone: (224) 362-0375
Mailing Address: 2299 Highpoint Dr, Lindenhurst, IL 60046