Privacy Policy
Effective Date: 15.09.2025
Venera Rouse (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through text messaging (SMS).
1. Information We Collect
- Contact Information: such as your name, email address, and phone number, provided when you place an order, schedule an appointment, or contact us.
- SMS Data: if you opt in, we collect your consent and preferences regarding text message communications.
- Transaction Information: order history, delivery details, and appointment records.
2. How We Use Your Information
We may use your information to:
- Send order confirmations, delivery notifications, and appointment reminders.
- Provide customer service support and updates.
- Respond to inquiries and requests.
- Improve our services and communication.
3. SMS Communications
By providing your phone number and opting in, you agree to receive text messages from Venera Rouse related to your orders, services, or customer support.
- Message and data rates may apply.
- Message frequency may vary.
- You can text HELP for assistance at any time.
- You can opt out at any time by replying STOP.
Your SMS opt-in data and consent will not be shared with any third parties. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We do not sell, trade, or share your personal information with unrelated third parties. Information may only be shared with trusted service providers necessary to complete your order or deliver services.
5. Your Rights
You may request to review, update, or delete your personal information at any time by contacting us at support@venerarouse.com.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Venera Rouse
Email: support@venerarouse.com
Phone: (224) 362-0375