Shipping Terms
At Venera Rouse, we strive to ensure your wellness products reach you safely, quickly, and in perfect condition.
Processing Time
Orders are typically processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options & Delivery Time
Standard Shipping: 5 to 7 business days
Express Shipping: 2 to 4 business days
International Shipping: Delivery times may vary depending on location (generally 7 to 15 business days).
Note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Charges
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be offered on orders above a specified amount (if applicable).
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package until it arrives.
Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of delivery at support@venerarouse.com.
We will work with you to resolve the issue promptly.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package until it arrives.
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
We are not responsible for delays caused by customs.
Contact Us
For any shipping-related questions, please reach out to our customer care team at (224) 362-0375